FAQ

  Healsio FAQ
1) What can Healsio do?
2) How can Healsio cook with water?
3) What makes it different from conventional cooking?
4) What is low oxygen cooking?
5) How much fat reduction and salt reduction effects are expected?
6) Does Healsio have microwave function?
7) What is the difference between super steam grill and grill?
8) What is the difference between water oven and regular oven?
9) Is it good at baking sweets and bread?
10) What types of food can be cooked simultaneously?


  Plasmacluster Ion Generator FAQ
1) What is an Ion Generator?
2) How many ions are there in normal environment?
3) What happens if I use air conditioner or air purifier with an ion generator at the same time? Is it harmful to human body?
4) Is Ion Generator effective against pollen?
5) For maintenance, should I clean only filter?
6) How long does it take to remove odors by a Ion Generator?
7) Do I need to replace PCI unit of other PCI products such as air purifier or air conditioner?
8) There is a lamp indicator next to ON/OFF button. When does it turned on?
9) How long does it take to obtain high density PCI environment (25,000 pcs/m3) in a 10m2 room?


  LCD TV FAQ
1) What exactly is a Liquid Crystal Display (LCD) TV?
2) What are "liquid crystals"?
3) How does a LCD (Liquid Crystal Display) TV operate?
4) Display principles are used in LCD?
5) Image Production Principles.
6) Drive system.
7) Color Generation Principles
8) What is the life of a LCD TV?
9) What are the advantages of LCD Televisions?
10) What do you need to consider before you buy your LCD TV?
11) What is the right distance for viewing LCD TV?
12) How many years does LCD TV have warranty?
13) Can I buy additional/extended warranty?
14) Are service facilities available all over India?
15) What I should do in case any complaint in my LCD TV?
16) How to clean LCD TV?
17) What the Important Safety Precautions for LCD TVs?

  Refrigerator FAQ
1) What is Energy Star Label ?
2) Is my refrigerator is having Energy Star Label ?
3) What is the correct method of installation of my refrigerator?
4) How does the Plasmacluster Operation works?
5) How Plasmacluster Operation benefit?
6) How do I store the food inside refrigerator?
7) How do I clean Interior & Exterior of Refrigerator?
8) How do I get rid of an odor in my refrigerator?
9) Can I change the compartment Lamp in case of failure?
10) How I can get Customer Support for my refrigerator?


  Healsio FAQ
Q. What can Healsio do?
A. Healsio is capable of all the cooking which ordinary microwave ovens do, and also Healsio’s unique cooking using water such as grill, steam, stew and leaven.
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Q. How can Healsio cook with water?
A. Healsio cooks food by superheated steam, a colorless gas obtained by heating ordinary steam at 100 degrees C to a higher temperature, from the start to finish.
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Q. What makes it different from conventional cooking?
A. Superheated stems is used in various areas such as industry use ovens or food processing because of its efficient heat transfer and high performance to cook. Conventional steam ovens cook food by heater and microwave with some of steam below 100 degree C to avoid food getting dry. Healsio cooks using only superheated steam to cook from the start to finish without damaging nutrients. Healsio reduces fat and keeps natural flavor of foods
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Q. What is low oxygen cooking?
A. It is a cooking method by filling inside of Healsio with high temperature super heated steam. Antioxidants such as vitamin C are easily oxidizable, especially when heated. Healsio reduces oxidation and preserves nutrients by low oxygen cooking.
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Q. How much fat reduction and salt reduction effects are expected?
A. It depends on food material to cook. In case of a serving size of fried chicken, 20 kcal, 16.7% of fat is reduced compared with cooking by frying pan. In case of salty salmon, Healsio reduces 8.2% of salt, four times as much as salt reduction compared will grill.
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Q. Does Healsio have microwave function?
A. Cooking with super heated steam from the start to finish is Healsio’s unique feature, but it also has Microwave Key.
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Q. What is the difference between super steam grill and grill?
A. The heater gives brown color on food surface by strong heat.

Super Steam Grill

This is recommended when you would like to reduce fat or grill raw food quickly because heater provides high heat amount. It is best for fried chicken.

Grill

This is recommended when you prioritize brown color and spicy savor rather than fat or salt reduction. It is best for gratin and fry.
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Q. What is the difference between water oven and regular oven?
A.

They cook food in the environment with temperature controlled at certain level (100-250 degree C).

Water Oven

As use of water increases heat amount, it is recommended when you would like to reduce fat or grill raw food quickly. It is best for menu such as roasted pork.

Oven

You can use it in the same way as a regular oven. It is recommended for food which does not require moisture such as cookies or apple pie. Chiffon cake or sponge cake could be softened or shriveled if water is used. They are better to be baked by oven.
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Q. Is it good at baking sweets and bread?
A. Because it gives steam during baking process at timely manner, it bakes fluffy chou pastry, bread or cake. When you ferment dough, steam prevents the dough gets dried by giving appropriate moisture.
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Q. What types of food can be cooked simultaneously?
A. You can cook simultaneously foods which need more or less same time to cook. You can also refer to the balanced meal menu and replace them with similar foods.
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  Plasmacluster Ion Generator FAQ
Q. What is an Ion Generator?
A. Unlike air purifiers with filters, Ion Generator is a product which simply generates high density of Plasmaluster ions, the heart of Sharp’s air purifiers.
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Q. How many ions are there in normal environment?
A. Approximately there are 4,000 ions/m3 in forests while there are only about 200 ions/m3 in a house. Sharp’s air conditioner or air purifier discharges about 7,000 ions/m3 and ion generator discharges 25,000 ions/m3.
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Q. What happens if I use air conditioner or air purifier with an ion generator at the same time? Is it harmful to human body?
A. Plasmacluster ions are same as the ions in nature. It is not harmful at all even in high density. If two PCI products are used together, the effectiveness will be increased.
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Q. Is Ion Generator effective against pollen?
A. Pollen is covered by a shell. Plasmacluster ions are effective against allergen on outside of the shell but not effective against allergen inside. It is difficult to get satisfactory results by Plasmacluster ions only. On the other hand, an air purifier removes pollen itself by filters. We claim effectiveness against pollen by synergized efficacies of both Plasmacluster ions and filters. For those who suffer from pollen, we recommend air purifier.
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Q. For maintenance, should I clean only filter?
A. Yes. It is washable and it is also available as a spare part.
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Q. How long does it take to remove odors by a Ion Generator?
A. It takes about an hour to remove tobacco odor adhered to clothes and about four hours to remove sweaty smell on clothes. (Note: To remove sweaty smell, hang the clothes near the air outlet. It does not deodorize unless discharged air directly blows to the clothes.)
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Q. Do I need to replace PCI unit of other PCI products such as air purifier or air conditioner?
A. No, you do not need. to replace PCI unit for Air purifier, Air conditioner or Refrigerator. Whereas Plasma cluster Ion Generator Needs replacement after 19000 hours Approx two years if used 24 X 7, as  product requires higher voltage and more electric discharges in order to generate higher density of ions.
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Q. There is a lamp indicator next to ON/OFF button. When does it turned on?
A. It is illuminated when PCI unit is required to be replaced. It starts to blink when accumulated operating hours reaches about 17,500 hours (two years if it is run 24/7).  The unit stops operating when accumulated operating hours reaches 19,000 hours (about 2 years and 2 months).
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Q. How long does it take to obtain high density PCI environment (25,000 pcs/m3) in a 10m2 room?
A. In the center of the room (1.2m above the floor), ion density becomes 25,000 pcs/m3 when air from the outlet reaches there.
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  LCD TV FAQ
Q. What exactly is a Liquid Crystal Display (LCD) TV?
A. LCD’s are all around us.  This technology is utilized in digital clocks, microwave ovens, car dashboards, calculators, stereos, thermometers and other day-to-day electronic equipments used. The applications for liquid crystal displays are almost limitless, current day technology has enabled application in television set also.
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Q. What are  "liquid crystals"?
A. They look like a liquid but have characteristics similar to crystal. To date, hundreds of thousands of liquid crystal-type substances, such as common soapsuds, have been found. At Sharp, we choose an appropriate match from these astronomical combinations to create a superior AQUOS range of LCD TVs by using our long- compiled data, as well as by conducting exhaustive computer simulations and experiments.
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Q. How does a LCD (Liquid Crystal Display) TV operate?
A. Liquid crystal molecules in the LC display function like a camera shutter, allowing light to pass through or be blocked as voltage is applied so the LC molecules change their formation. The liquid crystal itself does not emit color or light.
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Q. Display principles are used in LCD?
A. One such arrangement in the illustration above is considered one unit (pixel) and the display is the collection of many pixels configured horizontally and parallel in lines. An LC display is thus a panel with many shutters aligned together. The LC-52G7M employs approx. 2,073,600 X 3 pixels covering the entire display.
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Q. Image Production Principles.
A. The light used to pass through the LCD is ambient light, including natural light as well as regular electric lamp light.
1. Transmissive-Type (LCD TV)
The light passing through the LCD is fluorescent light, which has the same wavelength as solar light.
2. Reflective-Type (LCD Calculator, LCD Watch)
Solar light is used for the light source.
3. Projection Type (LCD Projector)
A more powerful light source is used, such as UHP or metal halide lamps.
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Q. Drive system.
A. Driving a great number of pixels individually and simultaneously is based on two major methods:

1) Simple Matrix Drive System
The X electrodes are laid on the lower substrate of the liquid crystal cell, and the Y electrodes are laid on the upper substrate. Electrical signals are applied to the X and Y conductors with the proper timing to select the target pixels.

2) Active Matrix Drive System
In active matrix LCDs, switching transistors (TFTs) or diodes are attached to each pixel to turn it on or off. X and Y electrodes are formed on the same substrate as TFT (or diode) arrays. The switching signals are applied to the X electrodes. Video signals are then applied to the Y electrodes.
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Q. Color Generation Principles
A. Three colour filters representing the primary colors (R-red, G-green, B-blue), are applied to each pixel, and a variety of color combinations can thereby be expressed.
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Q. What is the life of a LCD TV?
A. The average lifespan of LCD TV is 60,000 hours. With more normal viewing habits of, say, 8 hours per day, you can extend the lifespan of your TV by a decade or more (to about 20 years)!
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Q. What are the advantages of LCD Televisions?
A. 1. High-Quality Image
Flicker-free - Flicker free pictures because scanning lines are not visible.
Uniformity - Precisely focused picture from the center to the edges of the screen.
High-definition and solid image - Precisely detailed picture reproduction with vivid, clear colors.

2. Easy on the Eyes and Human body
AQUOS televisions provide superb picture quality with pristine detail and an evenly focused picture from side to side. Because there are no scanning lines, eyestrain-causing flickering doesn't occur on the LCD screen.

Their flicker-free, low-reflective screen also reduces eyestrain, which allows television viewing for longer periods of time without fatigue. And unlike CRT televisions, LCD televisions generate almost no ultraviolet light, which are harmful to your eyes and skin.

3. Slim and Lightweight
Compared with CRT TV LCD TVs are slim 1/6 ~ 1/10 by depth and 1/2 ~ 1/3 by weight.

4. Energy Saving
Lower Power


5. Longer life cycle



6. Comfortable LCD Screen Viewing without Image Reflection.
The LCD screen provides sharp, clear pictures without reflection from fluorescent lights on the ceiling or outside light through windows. The 1.5% low-reflection coating and high contrast Black TFT LCD provide vivid and clear pictures without light reflection and with sharp pictures even in black and dark sections.
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Q. What do you need to consider before you buy your LCD TV?
A. PICTURE CONSIDERATIONS:

1.Aspect ratio
The ratio of picture width to height. In NTSC and PAL video, the present standard is 4:3. In wide screen video, it is typically 16:9.

2.Resolution
The density of lines or dots that make up an image.  The higher the resolution, the more picture detail there is.  A measure of the ability of a camera or video system to reproduce detail, or the amount of detail that can be seen in an image.  A sharp, clear picture has high resolution.

Standards on display resolutions.
VGA: Video Graphics Array = 640 x RGB x 480 dots.
WVGA: Defines a class of VGA displays with a width resolution sufficient to create an aspect ratio of 16:9.
XGA: extended Graphics Array = 1,024 x RGB x 768 dots
WXGA / HD ready: Wide Graphics Array = 1,366 x RGB x 768 dots.
SXGA: Super extended Graphics Array = 1,280 x RGB x 1,024 dots.
HDTV/Full HD: Hi-definition TV = 1920 x RGB x 1080 dots.

Pixels: 1 Pixels = 3dots (1R, 1G, 1B)

3. Brightness = Luminance
The display brightness is the attribute of visual perception in accordance with which an area appears to emit more or less light. (Luminance is the recommended name for the photoelectric quantity, which has also been called brightness.) Its unit is Candela (cd/cm2), and the greater the luminance, the brighter the display is.

4. Contrast ratio
The difference in brightness between the lightest and darkest parts of images.When the luminance of the lightest part is 500 cd/m2 and the darkest part is  1 cd/m2, the contrast ratio of the screen is 500:1.

1) For Dynamic Contrast, the number (e.g. 3000:1) is not measured at the same time unlike Sharp's and most of other manufacturers‘ contrast ratio, which is measured in one condition (e.g. 800:1).

2) With the screen brightness automatically controlled by the TV, the chance of customers actually watching the "3000:1" ratio is nearly zero as the screen will not be in "condition B" level brightness unless there is a long pause scene of black.

3) “Dynamic contrast ratio" is a number which customers cannot see the effect or its advantage in ordinal TV viewing. The actual contrast it can make with white and black at the same time (Active/Native Contrast ratio) would not be as high as "3000:1”.

5. Viewing Angle

The characteristic that the way the screen looks (contrast or colors) depends on from which angle you see the screen. Compared to CRTs, LCDs has greater dependency on viewing angle (has poor viewing angle characteristic), so this characteristic becomes an issue. However, this characteristic of LCDs is improving these days and there are panels that have less dependency.

FUNCTIONAL CONSIDERATIONS

COMPUTER USE

LCD flat screens display static images from computer or any other sources extremely well, with full color detail, no flicker, and no screen burn-in. Moreover, the number of pixels per square inch on an LCD display is typically higher than other display technologies, so LCD monitors are especially good at displaying large amounts of data - like you would find on an Excel spreadsheet for example - with exceptional clarity and precision. For the same reasons, LCD TVs will also be a slightly better template for video gaming.

FAST-MOVING VIDEO PLAYBACK

While the "response time" of LCD TVs has markedly improved in the last few years, they still suffer from a slight "trailer" effect, where the individual pixels are just slightly out of step with the image on the screen. During fast moving sports scenes, the most discerning eyes can detect this slight motion response lag. ‘SHARP” has improved this performance by introducing high response time of less than 4m Seconds.

Installation Considerations

LCD technology affords consumers new options when it comes to the physical placement of their TV displays. LCD TV’S can be now installed at any location to match the décor, if you give a little thought to the matter beforehand. There are many dozen ways to install your new LCD TV, the most popular are mentioned below.

Flat Wall Mounts allow you to maximize the space saving. This option is generally the least expensive, and it adds just less than two inches to the monitor's total depth. ‘SHARP’ supplies free wall mounting brackets for 32” to 42” LCD TV.

Tilt Wall Mounts enable you to place your TV above eye level, keeping it out of the way though readily viewable from anywhere in the room.  This special mounting where the angle of the LCD TV can be varied are also available and are available at extra cost. Buy this from Sharp Authorized dealer/service centers only.

Table Stands are another popular way to display LCD units. “Sharp” models come fitted with table mounting stands.
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Q. What is the right distance for viewing LCD TV?
A. The right distance depends on the size of your TV:

For 20 to 27-inch displays, you should be able to watch comfortably from 3 to 5 feet away.
For 32 to 37-inch TVs, you should sit back 6 to 8 feet from the screen itself.
For 42 to 46-inch TVs, you'll need 10 to 14 feet between you and the screen.
For 52 to 65-inch LCD displays look best when viewed from 12 to 16 feet away.
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Q. How many years does LCD TV have warranty?
A. Normally, LCD TV has one-year warranty from the date of purchase of the product.  The terms and conditions of warranty are mentioned in the warranty card.  The warranty card is issued at the time of registration/installation or when asked for demonstration. For issue of warranty card branch service center needs copy of purchase bill issued by the dealer/retailer.
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Q. Can I buy additional/extended warranty?
A. Extended Annual maintenance Contracts are available for SIL sold products.  Please contact our nearest service center for details.
Contact no.1860 – 233 – 4001 (BSNL/MTNL) or write to us at customer.care@sharpindialimited.com.
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Q. Are service facilities available all over India?
A. Company owned service centers and authorized service centers are located at specific cities/towns all over India.  Please refer to website for such locations.
www.sharpindialimited.com.
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Q. What I should do in case any complaint in my LCD TV?
A. Sharp service centers can be contacted over Customer Service Help line number 1860 – 233 – 4001 (BSNL/MTNL) from any place in India. Or  visit web site to send customer support form.
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Q. How to clean LCD TV?
A. Unplug the AC cord from the AC outlet before cleaning the product. Use a damp cloth to clean the product. Do not use liquid cleaners or aerosol cleaners.
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Q. What the Important Safety Precautions for LCD TVs?
A. Water and moisture - Do not use the product near water, such as bathtub, washbasin, kitchen sink, laundry tub, swimming pool and in a wet basement.

Do not place vases or any other water-filled containers on this product. The water may spill onto the product causing fire or electric shock.

Stand - Do not place the product on an unstable cart, stand, tripod or table. Doing so can cause the product to fall, resulting in serious personal injuries as well as damage to the product. Use only a cart, stand, tripod, bracket or table recommended by the SHARP or sold with the product. When mounting the product on a wall, be sure to follow the manufacturer’s instructions. Use only the mounting hardware recommended by the SHARP.

When relocating the product placed on a cart, it must be moved with utmost care. Sudden stops, excessive force and uneven floor surface can cause the product to fall from the cart.

Ventilation - The vents and other openings in the cabinet are designed for ventilation. Do not cover or block these vents and openings since insufficient ventilation can cause overheating and/or shorten the life of the product. Do not place the product on a bed, sofa, rug or other similar surface, since they can block ventilation openings. This product is not designed for built-in installation; do not place the product in an enclosed place such as a bookcase or rack, unless proper ventilation is provided or the manufacturer’s instructions are followed.

The LCD panel used in this product is made of glass. Therefore, it can break when the product is struck forcefully or with a sharp object. If the LCD panel is broken, be careful not to be injured by broken glass.

Heat sources - Keep the product away from heat sources such as radiators, heaters, stoves and other heat-generating products (including amplifiers)

To prevent fire, never place any type of candle or naked flames on the top or near the TV set.

To prevent fire or shock hazard, do not place the AC power cord under the TV set or other heavy items.

Do not place heavy objects on this product or stand on it. Doing so could cause injury if the product overturns. Take special care near children and pets.

The LCD panel is a very high technology product with 6,220,800 thin film transistors, giving you fine picture details. Due to the very large number of pixels, occasionally a few non-active pixels may appear on the screen as a fixed point of blue, green or red. This is within product specifications and does not constitute a fault.

Do not display a still picture for a long time, as this could cause an afterimage to remain.

Install the product on the place where the AC cord can be unplugged easily from the AC outlet, or from the AC INPUT terminal on the rear of the product.

Precautions when transporting the TV be sure to always carry the TV by two people holding it with two hands - one hand on each side of the TV.
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  Refrigerator FAQ
Q. What is Energy Star Label ?
A. Star Label is indicating the Energy Efficiency of refrigerator.More Stars means More Energy Efficient Product.
The Refrigerator which carries Energy Star Label is approved by Bureau of Energy Efficiency, India.
For more information, visit BEE website http://www.bee-india.nic.in
For Refrigerator Energy Saving Tips visit http://www.bee-india.nic.in/Label-launch/RefrigeratorTIPS.pdf
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Q. Is my refrigerator is having Energy Star Label ?
A. All SHARP refrigerators are having Energy Star Label.  Refer product information of individual model. More Stars means more savings in Energy & Money. All sharp refrigerators Two Door 400 Liters and Above having 5 star Rating.
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Q. What is the correct method of installation of my refrigerator?
A. Ensure adequate ventilation for your refrigerator, it is recommended to provide space of 6cm on both sides and at the back, and space of 9cm above the refrigerator.

Insufficient spacing will decrease the cooling efficiency, resulting in unnecessary consumption of electricity.

Using the front Adjustable feet, ensure that the refrigerator is positioned firmly and level on the floor.
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Q. How does the Plasmacluster Operation works?
A. The plasmacluster automatically starts operating when the refrigerator is powered on. You may cancel /start operation by pressing the button given.
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Q. How Plasmacluster Operation benefit?
A. The ionizer inside your refrigerator releases clusters of ions, which are collective masses of positive and negative ions, into the freezer and refrigerator compartments. These ion clusters inactivate airborne mold fungus.
There may be slight odors in the refrigerator. This is the smell of ozone generated by the ionizer. The amount of ozone is minimal, and quickly decomposes in the refrigerator.
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Q. How do I store the food inside refrigerator?
A. Place the food on the shelves to allow the cooling air to circulate efficiently.
Hot foods should be cooled before storing. Storing hot foods increases the temperature in the unit and increases the risk of food spoilage.
Do not block the outlet and inlet of  the cool air circulating circuit with
foods or containers; otherwise the foods will not be evenly cooledthrough out the refrigerator.
Do not place food directly in front of cold air outlet. This may lead to
the food freezing.
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Q. How do I clean Interior & Exterior of Refrigerator?
A. Remove the shelves and pockets from the cabinet and door. Wash them in warm soapy dishwashing water; rinse in clean water and dry.
Clean the inside with a cloth soaked in warm water.
Wipe the exterior with a soft cloth each time it is soiled.
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Q. How do I get rid of an odor in my refrigerator?
A. Throw away any spoiled foods. This might seem like a given, but take a close look at the food in the fridge and be sure that it hasn't gone bad.
Clean the shelves. Hand wash the shelves with water. Do not place them in the dishwasher.
Be sure to wash the interior walls and the door liner. Using a clean sponge clean the entire interior of the refrigerator including the exteriors of the vent and the light. Wipe dry after you're finished and leave the door open for a bit to air dry.
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Q. Can I change the compartment Lamp in case of failure?
A.

Contact the Sharp Service Center to request a replacement

compartment lamp. The compartment lamp is not to be removed other than by qualified service personnel.
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Q. How I can get Customer Support for my refrigerator?
A. Contact Nearest Sharp Service Center or you may call us on our Customer Support Helpline Number 1860-233-4001 or Visit.

www.sharpindialimited.com for Service centre locations or submit customer support form.
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(c) 2010 SHARP INDIA LTD. Last Updated on:- 10-03-2010.
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